Refund policy

30-Day Money-Back Guarantee

We want you to love your EmberCore gear. If you're not satisfied, you can return your order within 30 days of delivery for a full refund.

How to start a return
Email us at support@embercore.us with your order number and the reason for your return. We'll reply within 24 hours (Monday–Friday) with simple return instructions. Please don't send anything back before contacting us — returns without a return confirmation may not be accepted.

Return conditions
Items must be returned in their original condition: unworn, unwashed, and with all included accessories (power bank, charging cable, and any gift items that came with your order). Please use the original packaging where possible.

Return shipping
If your item arrived defective, damaged, incorrect, or not as described, return shipping is free — we'll send you a prepaid return label and make it right with a replacement or a full refund, your choice.
For change-of-mind returns, the customer covers the cost of return shipping.

Refunds
Once we receive and inspect your return, we'll confirm your refund by email. Refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Defective items within the guarantee period
If your jacket or throw stops working within the first 30 days, contact us at support@embercore.us. We'll troubleshoot with you, and if the item is faulty we'll replace it or refund you in full — including return shipping.

Questions?
support@embercore.us — EmberCore, operated by VYZCOM LLC, 30 N Gould St, Ste N, Sheridan, WY 82801.